Keys to Loyalty: Making the Handover Count

Price range: £550 through £700 per learner

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The handover is not only the final stage of the sales process, but a pivotal moment that can leave a lasting impression and secure future loyalty. This session equips participants with the skills and structure to create a memorable and seamless experience that reinforces customer confidence and ignites loyalty. Learners will explore pre-delivery planning, effective communication during, and key post-handover touchpoints that demonstrate care and commitment beyond the point of sale.

Objectives:

  • Explain the importance of the handover in building long-term customer loyalty – recognise how this moment reinforces trust and satisfaction at the point of delivery
  • Prepare and deliver a memorable, customer-focused experience – ensure clarity, personalisation, and professionalism throughout
  • Lead a confident post-delivery product walkthrough – help customers understand key features, operate their vehicle safely, and feel in control
  • Develop and implement a structured handover plan – maintain continuity through pre-delivery checks and post-delivery follow-up to secure advocacy

Duration: 4 hours

Assessment: Included ✓ (80% Pass, 90% Merit, 95% Distinction)

Certificate: Included ✓

Follow Up Resources: Included ✓

Format

Facilitated

Role

Sales Executive, Sales/Assistant Manager, Service Advisor

Delivery Month:

October 2026, November 2026, December 2026, January 2027, February 2027, March 2027

Method:

Face-to-Face, Virtual