People Development Fundamentals

Price range: £550 through £700 per learner

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Developing others is a fundamental responsibility in any customer-focused environment. The People Development Fundamentals course equips participants with the practical skills and confidence to nurture individual potential and improve team performance. From recognising strengths and identifying development needs to creating impactful development plans, participants will explore key strategies for supporting long-term growth. They’ll also consider the value of feedback, coaching, mentoring, motivation, and stretch opportunities, while reflecting on their own approach to bring out the best in others.

Objectives:

  • Demonstrate how to give effective feedback – understand why feedback is essential for development, apply a simple feedback model, and identify when to use it to drive improvement and motivation
  • Demonstrate how to coach for development – use a structured coaching approach to support learning, build confidence, and encourage ownership
  • Describe the role of mentoring – distinguish mentoring from coaching, and explain when mentoring adds value to personal and professional growth
  • Identify opportunities to stretch and motivate your people – explore ways to unlock potential through goal setting, recognition, and development activities
  • Reflect on your personal approach to developing others – assess your strengths and areas for improvement, and commit to specific actions that support people growth

Duration: 4 hours

Assessment: Included ✓ (80% Pass, 90% Merit, 95% Distinction)

Certificate: Included ✓

Follow Up Resources: Included ✓

Format

Facilitated

Role

Dealer Principal, Finance Manager, Sales/Assistant Manager, Used Car Manager, Workshop Controller

Delivery Month:

October 2026, November 2026, December 2026, January 2027, February 2027, March 2027

Method:

Face-to-Face, Virtual