Developing Your People

£250 per learner

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As a leader, developing your people is a core responsibility in customer-facing environments. This course helps participants build the skills and confidence needed to support individual growth and enhance team performance.

Participants will learn how to identify strengths, address development needs, and apply practical strategies to guide long-term progress. The course covers the essentials of giving effective feedback, coaching for performance, and providing mentoring where appropriate. It also explores how to use stretch opportunities, recognition, and motivation to unlock potential. Throughout the course, participants are encouraged to reflect on their own role in developing people and define clear actions to support growth in others.

Objectives:

  • Give effective feedback to support in developing your people: Use a simple feedback model to guide performance, build motivation, and encourage continuous improvement
  • Coach team members with structure and purpose: Apply a practical coaching framework that supports learning, builds confidence, and fosters accountability
  • Explain the role of mentoring in development: Distinguish mentoring from coaching and identify when mentoring adds value to growth and performance
  • Use stretch opportunities to motivate and grow individuals: Recognise how goal setting, recognition, and development activities help unlock potential and sustain progress
  • Reflect on your personal approach to developing people: Assess current strengths, identify areas for growth, and commit to meaningful actions that support team development

Duration: 30 minutes

Format

eLearning

Role

Dealer Principal, Finance Manager, Sales/Assistant Manager, Used Car Manager, Workshop Controller