Automotive Finance Compliance in Practice

Compliance is a non-negotiable, as well as being key to customer trust, professional credibility, and sustainable business success. This course turns regulation into action by helping participants understand the rules and apply them confidently in real-world conversations. Through a practical exploration of key legislation, FCA expectations, and Consumer Duty, participants will learn to embed compliance into their daily behaviour and deliver exceptional, trustworthy customer experiences.

Objectives:

• Identify key regulations and explain their real-life implications and value – explore core legislation and apply practical examples of compliant behaviour across the sales process
• Describe the role of the FCA and implement the principles of Consumer Duty – explain how FCA guidance shapes expectations and apply this to deliver good customer outcomes
• Recognise the elements of Regulated agreements and explain how they affect your approach – understand agreement types, obligations, and how to tailor your selling style accordingly
• Embed compliance behaviours into sales conversations to build trust – apply consistent practices to demonstrate credibility, care, and customer focus

Duration: 4 hours

Assessment: Included ✓ (80% Pass, 90% Merit, 95% Distinction)

Certificate: Included ✓

Follow Up Resources: Included ✓