The Fundamentals of Retail Law

£250 per learner

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In the fast-paced world of automotive retail, understanding your legal responsibilities is critical. This self-paced retail law eLearning course provides a practical introduction to the laws governing the sale and supply of goods and services in dealerships. Through engaging content, interactive scenarios, and real-world examples, participants explore how legal principles apply to your day-to-day role.

By the end of the Fundamentals to Retail Law course, participants have the confidence to navigate customer interactions with professionalism, ensure compliance in everyday tasks, and support a culture of accountability within dealerships.

Objectives:

  • Understand the legal obligations of dealerships: Explain how core retail law and legislation impacts the sale and supply of goods and services
  • Recognise the importance of individual accountability: Identify the individual role in maintaining legal compliance across customer interactions
  • Identify and assess common legal risks: Examine real-life dealership scenarios to understand potential risks and the consequences of non-compliance
  • Understand customer and product safety legislation: Describe how key safety-related laws apply in an automotive retail environment
  • Apply data protection principles confidently: Understand responsibilities under the Data Protection Act 2018 and how to handle customer data correctly
  • Resolve customer complaints with legal awareness: Use legal knowledge to manage and resolve customer issues professionally and compliantly

Duration: 30 minutes

Format

eLearning

Role

Dealer Principal, Finance Manager, Sales Executive, Sales/Assistant Manager