The Fundamentals of Retail Law

Understanding the fundamentals of retail law and the legal responsibilities of your role is essential for delivering great customer outcomes and protecting your dealership’s reputation. This course introduces the key legislation that governs the sale and supply of goods and services and shows how it applies to everyday dealership operations. By developing a confident, practical understanding of the law, participants will be better equipped to handle customer interactions professionally, resolve issues compliantly, and contribute to a culture of trust and accountability.

Objectives:

• Clarify the dealership’s legal responsibilities – explain how core legislation impacts the sale and supply of goods and services
• Explain the importance of individual accountability – identify your role in maintaining compliance across all customer interactions
• Identify and evaluate common legal risks – explore real-world examples and understand the consequences of non-compliance
• Recognise legislation relating to customer and product safety – describe how key retail law applies in an automotive setting
• Apply the principles of the Data Protection Act 2018 – review practical examples of how to handle customer data responsibly
• Demonstrate confidence in resolving customer complaints – apply legal awareness to manage issues with professionalism and care

Duration: 4 hours

Assessment: Included ✓ (80% Pass, 90% Merit, 95% Distinction)

Certificate: Included ✓

Follow Up Resources: Included ✓