Making the Handover Count

£250 per learner

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A successful handover plays a critical role in shaping the customer’s lasting impression of the sales experience. This course supports participants in delivering a well-structured handover that builds confidence, reinforces trust, and encourages long-term loyalty.

Participants will gain practical strategies for preparing, conducting, and following up on the handover process. The course covers how to personalise the experience, communicate clearly, and guide customers through essential vehicle features. It also highlights the importance of consistency across pre-delivery checks and post-delivery contact, helping ensure the handover adds value beyond the point of sale.

Objectives:

  • Explain the importance of the handover in the customer journey: Recognise how the handover experience contributes to satisfaction, loyalty, and overall dealership perception
  • Deliver a customer-focused handover with clarity and care: Plan and execute a memorable handover that is professional, personal, and aligned with customer expectations
  • Lead a confident post-delivery product walkthrough: Help customers understand key vehicle features and feel prepared to drive with confidence
  • Implement a complete and consistent handover plan: Maintain quality through pre-delivery preparation and timely follow-up that shows continued support

Duration: 30 minutes

Format

eLearning

Role

Sales Executive, Sales/Assistant Manager, Service Advisor