Time Management: Managing Time on the Frontline

£250 per learner

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Time management is one of the most overlooked but critical tools in fast-paced, customer-facing roles. Whether you’re managing multiple appointments, reacting to urgent enquiries, or juggling admin tasks, staying in control of your time is essential to maintaining performance, delivering a great customer experience, and reducing stress. This course helps sales and service professionals master practical techniques to prioritise tasks, reduce distractions, and build productive working habits. Participants will explore the symptoms of poor time management and develop personal strategies to stay focused, efficient, and in control, no matter how busy the day gets.

Objectives:

  • Explain how poor time management affects daily workflow – recognise common symptoms and understand the consequences on customer experience, productivity, and team performance
  • Demonstrate how to balance tasks by importance and urgency – apply proven techniques to prioritise effectively and stay on top of competing frontline demands
  • Implement time planning tools to structure your day – use daily action plans, calendars, and prioritisation frameworks to stay organised and in control
  • Identify personal timewasters and distractions – assess your habits and develop strategies to minimise interruptions and maintain focus in a busy environment

Duration: 30 minutes

Format

eLearning

Role

Sales Executive, Service Advisor, Workshop Controller